Exchange Policy

We have a 30-day exchange policy, which means you have 30 days after receiving your item to request an exchange

We do not offer any refunds or store credit for online purchases. As a small business we try to provide the best value to our customers, and it comes with limitations. We apologies in advance!

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an exchange, you can contact us at admin@chefcoca.com. If your exchange is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting will not be accepted.

If your order qualified for free shipping and you want to return an item or items, we will offer an exchange based on the cost of the item(s) less the actual shipping charges to ship the item(s) to you.

In circumstances where you consider a product defective or damaged, please contact us with details of the product. Please note that we do not cover any associated shipping or handling costs that may incur, you may send the product(s) to 3816 Victoria Park Ave North York ON M2H 3H7 or 350 Britannia Rd E, Unit 2-4 Mississauga, ON L4Z 1X9. Alternatively, you may visit either of our locations to inquire about an exchange on item(s) purchased online.

You can always contact us for any questions at admin@chefcoca.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

You may exchange your item(s) for the same product only. 

 

Exceptions / non-returnable items
Certain types of items cannot be exchanged, like custom products (such as special orders or personalized items), and hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Please note that as bulky items or appliances are covered by manufacturer’s warranties, they are not eligible for exchanges or returns from chefcoca.com. Please kindly follow manufacturer’s warranty instructions or contact us for more information.

  

Once your order is placed, you won't be able to modify or cancel the order online. However, you can always email us. If we've already shipped out the order, we cannot guarantee that we can cancel the shipment. We do reserve the right to cancel any order but do contact us as soon as possible.